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Terms of Service

Terms and Conditions

Article 1 – Definitions

In these terms, the following definitions apply:

  • Cooling-off Period: The period during which the consumer may exercise their right of withdrawal.

  • Consumer: A natural person acting outside a commercial context who enters into a distance contract with the seller.

  • Day: Calendar day.

  • Continuous Contract: A distance contract involving regular delivery of products/services over a period.

  • Durable Medium: Any means allowing information storage for future reference (e.g., email, PDF).

  • Seller: The legal entity selling products/services at a distance (Grillpar).

  • Distance Contract: An agreement concluded via remote communication (e.g., online).

  • Remote Communication Tool: Channels used to conclude contracts (e.g., email, website).

Article 2 – Seller’s Details

Article 3 – Scope

These terms apply to all distance contracts between Grillpar and consumers.

Article 4 – Offers

  • Prices exclude customs duties and import taxes (e.g., GST/HST).

  • The carrier (e.g., Canada Post) may charge applicable taxes upon delivery.

Article 5 – Contract Formation

The contract becomes binding when the consumer accepts these terms.

Article 6 – Right of Withdrawal

  • 14-day cooling-off period from product receipt.

  • Products must be returned in original packaging.

Article 7 – Return Costs

The consumer covers return shipping costs for withdrawal-based returns.

Article 8 – Exceptions to Withdrawal Right

Does not apply to:

  • Custom-made products.

  • Unsealed hygiene products.

  • Activated digital goods.

Article 9 – Prices

Price adjustments are permitted only due to tax rate changes.

Article 10 – Warranties

Grillpar guarantees products meet agreed specifications.

Article 11 – Delivery

  • Maximum delivery time: 30 days.

  • Consumers may cancel orders if delayed beyond this period.

Article 12 – Subscription Cancellation

  • 1-month notice period for continuous contracts.

Article 13 – Payment

Payment must be completed within 7 business days.

Article 14 – Complaints

  • Must be reported within 7 days of defect discovery.

  • Response within 14 days.

Article 15 – Disputes

These terms and conditions and any separate agreements through which we provide services to you shall be governed by and construed in accordance with the laws of Hong Kong.

Article 16 – CESOP

Payment data may be reported per Canadian anti-fraud/AML regulations.